Frequently Asked Questions
We’ve outlined answers to some frequently asked questions. But if you haven’t found what you’re looking for, you can write to us at email@example.com and we’ll respond as soon as we can.
You’ve launched a brand new site. What does this mean for me?
It’s a whole new world at nudeskincare.com! We’ve cut down the number of steps at checkout, so you can place your order as smoothly as possible. We’ve also added detailed information on our beautiful new products and have created a new stage to bring you exciting new content and films. If you already have an account with us, don't worry, you can use the same login details as before.
What should I do if I've forgotten my account password?
It happens to the best of us! If you have forgotten account password, we can easily set you up with a new one. Simply enter ’checkout’ and instead of entering your account details, click on ’forgot your password’ on the right side of the page. We will then send a new password to your registered email address.
Where can I purchase NUDE products?
Why has my favourite product been discontinued?
From time to time, NUDE retires products to make room for new ones. We know that goodbyes are never easy, but stay tuned for exciting, new products we’ll be sure to introduce throughout the year. If your favourite product has been discontinued please visit your nearest NUDE counter or email us at firstname.lastname@example.org and we’ll provide some alternative recommendations.
How can I receive samples?
When you shop with us online, we provide free samples with each order. From time to time, samples are available at NUDE counters. We do not mail out samples by request.
How can I find out about becoming an authorized seller or franchising with NUDE?
NUDE is sold exclusively at nudeskincare.com and licensed retail stores in the UK, US, Australia and New Zealand. Unfortunately, we are not offering either franchise or wholesale opportunities for independent retailers at this time.
How can I work for NUDE?
We are always on the look out to welcome creative, inspiring people to our team. If you’re interested in working for NUDE, you can email us at email@example.com
Are NUDE jars and bottles recyclable?
Absolutely. All NUDE products are recyclable and our glass jars are made with 100% recycled glass.
What is the shelf life of NUDE products?
Can NUDE products be used during pregnancy or on children?
Yes, our products are 98% natural and we use ingredients that the body can recognise and use without harm. NUDE chooses to formulate without parabens, sulphates, PEGs, TEAs and DEAs, propylene glycol, phthalates, GMOs, mineral oils and silicones.
NUDE is safe to use during pregnancy, however, if you do have any concerns please don’t hesitate to contact your doctor with the list of ingredients (all available on our website).
Is NUDE organic?
NUDE has chosen to be high performance rather than organic. When creating our range we researched organic ingredients, but we quickly discovered that the results we needed to deliver in our skincare would not be found from organic ingredients. We believe it is more important to be natural and high performance, delivering incredible anti-ageing results, than be just another organic brand.
Are NUDE skincare products vegan?
Currently all products from our range are vegan except for the Replenish Daily Moisturiser, which contains Beeswax.
Are NUDE products hypo-allergenic?
NUDE does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please contact us at firstname.lastname@example.org to determine if a product is suitable for your skin.
Does NUDE test on animals?
NUDE never tests on animals. When selecting the ingredients to be used in our cosmetic products, NUDE requires raw material suppliers to provide safety information based on scientifically accepted alternative testing methods that meet international safety standards and regulations. NUDE products must meet both consumers' needs and consumer safety, while respecting animal life. NUDE continues to strongly support & favour alternative testing and is committed to following all animal testing laws and regulations in order to ensure our products' safety for the end consumer.
Where can I read about testing regulations & alternative research?
Each country has its own specific regulations that are regularly updated. NUDE’s parent company, LVMH, has always been actively involved in the search for alternative testing methods for many years and supports several industry research programs, including those conducted by the Johns Hopkins University Center for Alternatives to Animal Testing, the European Chemical Industry Ecology and Toxicology Centre (ECETOC), the European Cosmetic, Toiletry and Perfumery Association (COLIPA) and the Personal Care Products Council (PCPC).
Other skincare brands confirm they are cruelty free, why doesn’t NUDE?
NUDE is against cruelty to animals. It is our goal to be as transparent and honest with our customers as possible. We believe the "cruelty free" certifications provide unclear explanations to consumers, as it implies that none of the ingredients incorporated into products have ever been tested on animals. This is a nearly impossible certification for any cosmetic company to make. We prefer to be able to stand 100% behind our claims.
Can you tell me which ingredients may have been tested on animals?
NUDE does not test our cosmetic products on animals and we require our raw material suppliers to provide safety information based on scientifically accepted alternative testing methods. It is nearly impossible for any cosmetic company to certify that all new and existing ingredients incorporated into products have never been tested on animals as part of the safety research and certification process. NUDE selects high quality raw materials with well-established safety records and uses an extensive ingredient database. NUDE is committed to maintaining the highest standards of human safety while eliminating the need for testing on animals.